Santander UK Plc
Financial Ombudsman decision DRN-5505465 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Sep 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Santander issued notice to Mr M and Mrs M of its decision to close their accountsAccount closed or refused
Mr M raised a formal complaint about the process, explaining they had been contacted multiples times, which was unnecessary and excessive.Complaint handling
Rules cited
Money Laundering Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5505465.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.