Bank of Scotland Plc

Financial Ombudsman decision DRN-5502329 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Halifax also paid Miss A £171 to cover the monthly account fees charged between August 2024 and April 2025.Charges and fees

Miss A has complained that Bank of Scotland plc (“Halifax”) mis-sold her a fee-paying Ultimate Reward Current Account (“URCA”) in December 2009.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5502329.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.