Barclays Bank UK PLC

Financial Ombudsman decision DRN-5497567 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Barclays conducted a review on Mr R’s account in September 2023. It found a Cifas marker loaded by another bank. It didn’t have the risk appetite to keep him as a customer and issued a 1-day notice to close.Account closed or refused

At the same time, it also removed around £6,600 that was in his account and requested proof of funds before it would release them.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5497567.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.