TSB Bank plc

Financial Ombudsman decision DRN-5496489 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

TSB Bank plc blocked and then closed his account without any noticeAccount closed or refused

TSB received a report of fraud on Mr K’s account on 10 October 2024 and the account was blocked whilst TSB investigated.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5496489.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.