HSBC Bank plc

Financial Ombudsman decision DRN-5489369 Not upheld

Not upheldoutcome, as published by the Ombudsman

£999redress stated in the decision

Mon Sep 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

He says this person then used it to make an unauthorised transaction for £999 at an electronics shop.Unauthorised transaction

Further to this, on 30 December 2024, HSBC sent Mr M a letter to explain that it was closing his account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5489369.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.