Topaz Finance Limited

Financial Ombudsman decision DRN-5483384 Not upheld

Not upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Tue Aug 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Ms L complains that Topaz Finance Limited trading as Heliodor Mortgages delayed taking possession of her propertyMortgage administration

He thought Topaz has acted fairly by refunding around £10,000 of interest and offering £100 for any distress and inconvenience. He said that Topaz had acted fairly by not charging interest on the shortfall and that it was entitled to try and arrange an affordable repayment plan with Ms L.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5483384.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.