Ald Automotive Limited

Financial Ombudsman decision DRN-5476488 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Dec 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

the amount he’s been charged on early terminationCharges and fees

The investigator then considered the amount that Kia Contract Hire would have likely received had the hire agreement term run its full term against the amount it would now receive on early termination.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5476488.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.