Barclays Bank UK PLC

Financial Ombudsman decision DRN-5453478 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Miss O complained because Barclays Bank UK PLC refused to refund her for cash machine withdrawals totalling £850 which she said she hadn’t authorised.Unauthorised transaction

Miss O also said that Barclays had decided to close her account, which she said was unfair because she hadn’t received this card.Account closed or refused

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5453478.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.