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Topaz Finance Limited
Financial Ombudsman decision DRN-5453188 Upheld
Upheldoutcome, as published by the Ombudsman
£10redress stated in the decision
Thu May 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Miss D and Mr O complain about action Topaz Finance Limited trading as Siberite Mortgages has taken to recover a shortfall balance on their mortgage.Treatment in financial difficulty
The complaint Miss D and Mr O complain about action Topaz Finance Limited trading as Siberite Mortgages has taken to recover a shortfall balance on their mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5453188.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.