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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN-5447267 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Apr 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
an attempted purchase using the new card failed on 15 August 2024Card dispute or chargeback
Co-op later recognised that the intermittent issues that Mr B had experienced were because the purchases in question had timed out.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5447267.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.