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Bank of Scotland Plc

Financial Ombudsman decision DRN-5447048 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mrs M complains that Bank of Scotland plc trading as Halifax (“Halifax”) acted irresponsibly when it granted her a current account overdraft and that it failed to act when it could and should have been apparent to it that she was over reliant on that overdraft.Irresponsible lending

Mrs M’s complaint was considered by one of our investigators who concluded Halifax had acted unfairly when it failed to identify Mrs M’s over reliance on her overdraft and when it continued to charge her interest, fees and charges on it.Charges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5447048.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.