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Fluent Mortgages Limited

Financial Ombudsman decision DRN-5446092 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

It said Mr and Mrs H needed £123,760 plus £2,000 ERC to repay their mortgage, £20,316 for debt consolidation and £3,000 for home improvements. Its only error was asking for the £999 fee to be added to the loan balance without increasing the mortgage balance to offset itCharges and fees

Fluent Money applied for the right amount for debt consolidation – the £20,316 that Mr and Mrs H had asked for and agreed. The mortgage balance was therefore correct according to the discussions with Fluent Money and the amounts Mr and Mrs H had requested, with the exception that it failed to add £999 to the balance to cover the product fee.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5446092.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.