J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-5434195 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Fri Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr M complains J.P. Morgan Europe Limited, trading as Chase, closed his account with inadequate notice and without explanation.Account closed or refused

Mr M also complains that he was provided with poor customer service, particularly in not being sent account statements to help him move regular payments as promised.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5434195.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.