Nationwide Building Society

Financial Ombudsman decision DRN-5422294 Upheld

Upheldoutcome, as published by the Ombudsman

£2,826redress stated in the decision

Fri Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Nationwide made the decision to close Mr G and Mrs M’s account in April 2024.Account closed or refused

On 29 March the account was blocked and Nationwide asked Mr G to provide details regarding the incoming payment.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5422294.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.