HSBC Bank plc

Financial Ombudsman decision DRN-5415044 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Mortgage administration

In the Ombudsman’s words

HSBC UK Bank Plc withdrew access to the reserve facility on their mortgage account.Account closed or refused

Mr and Mrs G had a HomeOwner Reserve account with HSBC – a form of flexible mortgage accountMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5415044.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.