Aldermore Bank Plc
Financial Ombudsman decision DRN-5413773 Upheld
Upheldoutcome, as published by the Ombudsman
£850redress stated in the decision
Mon Apr 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mr N said that given all the difficulties he’d had with this lending, he wanted to move to a new provider as soon as he was able to do so without paying an ERC.Charges and fees
Mr N complains that Aldermore Bank Plc has repeatedly provided him with information on his commercial mortgage lending which just doesn’t match the terms of this lending.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5413773.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.