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Financial Ombudsman decision DRN-5405968 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Card dispute or chargeback

In the Ombudsman’s words

So, it blocked Mr I’s accountFunds blocked or frozen

failed to refund him for transactions which he didn’t recogniseCard dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5405968.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.