Wise Payments Limited

Financial Ombudsman decision DRN-5399257 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Mr E complains Wise Payments Limited closed his account without reason and have retained the account balance.Account closed or refused

In February 2024 Wise suspended access to the account and asked Mr E for details of the source of wealth in line with its regulatory duties.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5399257.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.