Capital One (Europe) plc

Financial Ombudsman decision DRN-5392390 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

A refund of all interest, charges and fees Capital One has applied to her account relating to this transaction.Charges and fees

Mrs M complains about Capital One (Europe) plc’s decision not to uphold her dispute about an online shopping order.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974, Equality Act 2010, FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5392390.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.