Nationwide Building Society

Financial Ombudsman decision DRN-5388316 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Nationwide completed its review and issued Ms R a notice to close letter on 21 November 2024. This explained that Ms R’s accounts would close with immediate effect.Account closed or refused

A further request was sent in November 2024 explaining the accounts would be blocked as they were subject to review.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5388316.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.