Nationwide Building Society

Financial Ombudsman decision DRN-5378258 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

On 1 November 2024 Mr S called Nationwide and explained that it had taken out two payments of £850 and £304 from his mortgage accounts when he has an agreement with Nationwide to only pay £441 in line with the underpayment concession.Charges and fees

Mr S is unhappy at the way Nationwide has administered the payments on his mortgage account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5378258.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.