Bank of Scotland Plc

Financial Ombudsman decision DRN-5366070 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Ms H has told us she received a call from someone pretending to be from Halifax in December 2023 and was tricked into sharing her login details.APP scam refund refused

Ms H complains Bank of Scotland plc trading as Halifax is holding her liable for withdrawals from her account which she says she didn’t authorise.Unauthorised transaction

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5366070.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.