Zempler Bank Limited

Financial Ombudsman decision DRN-5363640 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Apr 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Zempler issued F with a notice to close letter.Account closed or refused

flagged and restricted on 6 November 2024. This meant no transactions could be carried out on the account.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5363640.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.