Bank of Scotland Plc

Financial Ombudsman decision DRN-5362579 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

I am not persuaded there’s anything further BOS could have offered Mr and Mrs B in terms of forbearance at that pointTreatment in financial difficulty

BOS rejected what they felt was an affordable solution for them to repay the arrears that have accrued on their mortgage accountMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5362579.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.