Clydesdale Bank Plc
Financial Ombudsman decision DRN-5361614 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Sep 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Data and privacy
In the Ombudsman’s words
unfairly closed their account and withheld their account balanceAccount closed or refused
Virgin Money committed a breach of privacy, when it sent a letter to them both relating to Mr T’s sole accountData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5361614.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.