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Service Insurance Company Limited

Financial Ombudsman decision DRN-5356688 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr R’s account was in fact in arrears so, again, I don’t consider that notifying him of these arrears and the action which would be taken has had a significant detrimental impact on Mr R in the circumstances.Treatment in financial difficulty

the delay in sending Mr R the mortgage application documents and letter regarding arrears action dated 24 May 2024Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5356688.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.