Nationwide Building Society

Financial Ombudsman decision DRN-5356446 Upheld

Upheldoutcome, as published by the Ombudsman

£1,214redress stated in the decision

Tue May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

Miss L has complained Nationwide Building Society won’t refund transactions she didn’t authorise.Unauthorised transaction

Overdraft fees that Miss L had to pay during the period of the disputed transactions would also need to be refunded.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5356446.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.