Tranzfar Ltd

Financial Ombudsman decision DRN-5353668 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Tranzfar explained that the incoming payment was for a third party not Mr L... As a result, it made the decision to close the account and return the payment to sender.Account closed or refused

Mr L’s account was blocked and reviewed once Tranzfar noticed the incoming payment that had the details of a third party.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5353668.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.