Bank of Scotland Plc

Financial Ombudsman decision DRN-5350416 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss A complains about the way Bank of Scotland plc trading as Halifax (Halifax) has handled her mortgage account following the breakdown of her relationship with the joint borrowerMortgage administration

Halifax agreed that it had made an error in not responding to the letter sent by Miss A’s solicitor dated 7 March 2024.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5350416.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.