Barclays Bank Plc
Financial Ombudsman decision DRN-5322326 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Mar 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Barclays Bank UK PLC stopped her from transferring funds from her ISA to her current account because of a third party debt order.Funds blocked or frozen
Overall, I do not believe that the bank handled things at all well, especially once it had identified its initial (in my view, relatively minor) errors and explained how it would deal with them.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5322326.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.