Madison CF UK Limited

Financial Ombudsman decision DRN-5321727 Not upheld

Not upheldoutcome, as published by the Ombudsman

£325redress stated in the decision

Wed May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mr K has complained Madison CF UK Limited, trading as 118 118 Money, is asking him to repay a personal loan he didn’t take out.Unauthorised transaction

Mr K was upset as he understood he was to be held liable for considerable funds which he no longer had. He disputed that he had ever had any benefit of the funds as he’d been the victim of a fraud with individuals taking advantage of his vulnerability and exploiting him.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5321727.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.