Revolut Limited

Financial Ombudsman decision DRN-5321597 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mr T complains that Revolut Ltd has declined to reimburse payments he says he didn’t make or allow anyone else to make.Unauthorised transaction

Revolut declined to reimburse the payments on the basis that it didn’t have valid grounds for a chargeback in the circumstances.Card dispute or chargeback

Rules cited

FCA Consumer Duty (PRIN 2A), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5321597.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.