National Westminster Bank Plc

Financial Ombudsman decision DRN-5320578 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr J complaints National Westminster Bank Plc unfairly refused to refund transactions on his account which he says weren’t authorised.Unauthorised transaction

NatWest made the decision to end its banking relationship with Mr J and the account was closed on 23 January 2019.Account closed or refused

Rules cited

Payment Services Regulations 2017, Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5320578.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.