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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-5309371 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The essence of the complaint is that Co-op refused a mortgage application after initially issuing a decision In principle (DIP) to their broker for the amount they wished to borrow.Mortgage administration

Mr S and Mr T are also unhappy with the time Co-op took to give its decision, and with the time it took to deal with the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5309371.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.