Clydesdale Bank Plc
Financial Ombudsman decision DRN-5290802 Upheld
Upheldoutcome, as published by the Ombudsman
£550redress stated in the decision
Tue Feb 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting, Data and privacy
In the Ombudsman’s words
Mr H complains Clydesdale Bank Plc trading as Virgin Money failed to close his credit card account when he asked them to.Account closed or refused
But, he noticed a missed payment marker had been applied in October 2023.Credit file reporting
Separately, and in support of these concerns, Mr H raised a SAR because he wanted to see the evidence of him asking for his account to be closed.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5290802.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.