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Nationwide Building Society
Financial Ombudsman decision DRN-5290381 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
they were unable to do so, and had to pay an early repayment charge when they paid off the existing mortgage.Charges and fees
Mr A and Miss M’s complaint is about a mortgage they had with Nationwide Building Society.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5290381.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.