Barclays Bank Plc
Financial Ombudsman decision DRN-5287952 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Barclays recorded the last two digits of his post code incorrectly.Mortgage administration
Mr L tried to get assistance in branch and by phone and suffered delays in getting both these issues sorted.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5287952.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.