Clydesdale Bank Plc
Financial Ombudsman decision DRN-5285522 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mrs T complains Clydesdale Bank Plc trading as Virgin Money unfairly closed her accountAccount closed or refused
Mrs T said she hadn’t been treated fairly as the sudden closure left in her in a difficult position as she now has no UK account. In particular Mrs T said the communication with her regarding the repayment arrangements wasn’t clear.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5285522.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.