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Link Financial Outsourcing Limited

Financial Ombudsman decision DRN-5283948 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

is asking him to repay a loan he didn’t take out or benefit fromUnauthorised transaction

I can see from the loan agreement – which was for tuition fees only and not living expenses – the amount of the loan was available under drawdown to the educational establishment Mr B was attending. Link Financial has been unable to provide any evidence to our service of where this sum was paid: “the information around the account this was paid into would not be held”. I can’t see it being paid directly to Mr B as this would seem to run contrary to the terms and conditions of the agreement.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5283948.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.