HSBC UK Bank Plc
Financial Ombudsman decision DRN-5281397 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Feb 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
HSBC restricted Mr A’s account and later decided to close it immediately.Account closed or refused
HSBC explained that it didn’t think Mr A was entitled to funds in his account and said it would retain £48,000 until Mr A could provide satisfactory evidence of his entitlement to this amount.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5281397.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.