Bank of Scotland Plc

Financial Ombudsman decision DRN-5268265 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr S, who is represented by a third party, complains that Bank of Scotland plc (‘BoS’) acted irresponsibly when it agreed to provide him with an overdraft facility and then went on to increase the level of credit.Irresponsible lending

Re-work the overdraft balance so that all interest, fees and charges applied to it from October 2020 onwards are removed and refundedCharges and fees

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5268265.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.