Bank of Scotland Plc

Financial Ombudsman decision DRN-5254094 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Birmingham Midshires recorded mortgage arrears on Mr A’s credit file and he’d like this removed.Credit file reporting

Mr A complains that direct debit payments for his buy to let mortgage with Bank of Scotland plc trading as Birmingham Midshires were set up incorrectly.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5254094.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.