Clydesdale Bank Plc
Financial Ombudsman decision DRN-5245276 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr I has complained about how Clydesdale Bank Plc dealt with his application to change his buy-to-let (“BTL”) mortgage account to a residential one and borrow extra funds.Mortgage administration
I agree with our Investigator that some of the calls could have been handled better.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5245276.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.