Clydesdale Bank Plc
Financial Ombudsman decision DRN-5242640 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Identity checks and access
In the Ombudsman’s words
Virgin Money placed a block on his accountFunds blocked or frozen
require him to provide identification before it will unblock the accountIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5242640.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.