Bank of Scotland Plc

Financial Ombudsman decision DRN-5241799 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Lloyds made an error when its mortgage adviser didn’t call Miss V back in mid-June 2024.Mortgage administration

Miss V is unhappy about the way her complaint was dealt with.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5241799.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.