Lex Autolease Limited

Financial Ombudsman decision DRN-5219526 Not upheld

Not upheldoutcome, as published by the Ombudsman

£49redress stated in the decision

Wed Dec 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr S ended the agreement early and believes Lex should have refunded a larger portion of the road fund licence for the unused period after the agreement ended.Charges and fees

Mr S is also unhappy that Lex has defaulted the account and marked this on his credit fileCredit file reporting

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5219526.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.