Bank of Scotland Plc

Financial Ombudsman decision DRN-5219287 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Jan 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

allowed two payments to be taken from her current account which she says she didn’t authoriseUnauthorised transaction

Halifax did agree it made errors in the handling of this disputeComplaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5219287.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.