Currensea Limited
Financial Ombudsman decision DRN-5204337 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Feb 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Card dispute or chargeback
In the Ombudsman’s words
Currensea didn’t uphold Mr B’s complaint. In short Currensea didn’t agree it provided poor service. Currensea said it hadn’t done anything wrong in declining Mr B’s claim for his payments to be refunded, and in closing his account.Account closed or refused
Mr B disputed two payments - one for £34.35 and the other £30.65 - with Currensea that were made to car rental firms. Mr B says they were fraudulent payments which he hadn’t authorised or consented to.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5204337.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.