Sainsbury's Bank Plc

Financial Ombudsman decision DRN-5197354 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Sainsbury’s agreed to refund the interest applied to the account since January 2024 as a gesture of goodwill.Charges and fees

Sainsbury’s agreed the level of service Miss J had experienced fell short of what she should expect and to recognize this it offered to pay her £150 for the upset caused.Complaint handling

Rules cited

Money Laundering Regulations 2017, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5197354.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.