Bank of Scotland Plc

Financial Ombudsman decision DRN-5190664 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Feb 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

she had been charged a foreign currency transaction fee and purchase fee totalling £1129.50Charges and fees

I agree with our investigator that it would’ve been good service for the agent to have mentioned applicable fees when paying in local currencyService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5190664.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.